染雾酒店文员英文简历 篇一
Hotel Clerk Resume
Personal Information:
Name: [Your Name]
Address: [Your Address]
Phone: [Your Phone Number]
Email: [Your Email Address]
Objective:
To obtain a position as a hotel clerk where I can utilize my strong organizational and communication skills to provide excellent customer service and ensure guest satisfaction.
Education:
Bachelor's Degree in Hospitality Management
[Name of University], [Year of Graduation]
Skills:
- Excellent customer service skills, with the ability to handle difficult situations with professionalism and empathy
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively
- Proficient in using hotel management software and reservation systems
- Fluent in English and Mandarin, with excellent verbal and written communication skills
- Highly reliable and able to work well under pressure
- Detail-oriented, with a strong attention to accuracy and efficiency
Experience:
Front Desk Receptionist, XYZ Hotel, [Dates of Employment]
- Greeted guests and provided them with information about hotel facilities and services
- Checked guests in and out of the hotel, ensuring accuracy of room assignments and payment transactions
- Handled guest inquiries and complaints, resolving issues in a timely and satisfactory manner
- Assisted with reservations and provided recommendations for local attractions and dining options
- Managed incoming calls and forwarded them to the appropriate departments
- Maintained a clean and organized front desk area
Intern, ABC Hotel, [Dates of Employment]
- Assisted the front desk team with guest check-in and check-out procedures
- Managed guest requests and ensured timely delivery of services
- Assisted with administrative tasks, such as filing, data entry, and photocopying
- Shadowed experienced hotel clerks to learn about hotel operations and guest services
- Participated in training programs to enhance customer service skills and knowledge of hotel policies and procedures
References:
Available upon request
Please note: This is a sample resume. It is important to customize your resume based on your own skills, experiences, and qualifications.
酒店文员英文简历 篇二
Hotel Clerk Resume
Personal Information:
Name: [Your Name]
Address: [Your Address]
Phone: [Your Phone Number]
Email: [Your Email Address]
Objective:
Highly motivated and dedicated hotel clerk with a strong background in customer service and hospitality management. Seeking a challenging position in a prestigious hotel where I can contribute my skills and provide exceptional guest experiences.
Education:
Bachelor's Degree in Hospitality Management
[Name of University], [Year of Graduation]
Skills:
- Exceptional customer service skills, with the ability to anticipate guest needs and exceed expectations
- Excellent problem-solving skills, with the ability to handle challenging situations with tact and diplomacy
- Proficient in using hotel management software and reservation systems
- Fluent in English, French, and Spanish, with strong communication skills in all three languages
- Detail-oriented, with a focus on providing accurate and efficient service
- Ability to work well in a team and independently, with a strong work ethic and a positive attitude
Experience:
Front Desk Supervisor, XYZ Hotel, [Dates of Employment]
- Managed a team of front desk clerks, providing guidance and support to ensure efficient operations
- Oversaw guest check-in and check-out procedures, ensuring accuracy and guest satisfaction
- Resolved guest complaints and handled difficult situations with professionalism and empathy
- Conducted regular training sessions for front desk staff to enhance customer service skills
- Assisted with revenue management, monitoring room rates and occupancy levels
- Implemented new procedures to improve efficiency and streamline operations
Guest Service Agent, ABC Hotel, [Dates of Employment]
- Provided excellent customer service to hotel guests, exceeding their expectations
- Handled guest check-in and check-out procedures, ensuring accuracy and efficiency
- Assisted guests with inquiries, providing information about hotel facilities and local attractions
- Managed guest requests and ensured timely delivery of services
- Maintained a clean and organized front desk area
- Assisted with administrative tasks, such as data entry and filing
References:
Available upon request
Please note: This is a sample resume. It is important to customize your resume based on your own skills, experiences, and qualifications.
酒店文员英文简历 篇三
这是CN人才网小编提供的一篇酒店文员英文简历，欢迎浏览。
objective:
to contribute developed customer relations and administrative skills to a challenging in a hotel.
summary of qualifications:
developed interpersonal skills,having dealt with a persity of clients,professionals and staff members.
detail-and goal-oriented.
function well in high-stress atmosphere.
knowledgeable on both eeco and aptec computers systems.
career history
1992-present the oliver hotel,whitewater,ks
hotel clerk
resolved guests' needs.controlled reservation input utilizing eeco computer system.handled incoming calls.maintained daily reports involving return guests，corporate accounts,and suite rentals.inspected rooms.
1988-1991 walden hotel,walton,ks
hotel clerk
trained personnel.handled telephone,international fax and telex bookings.maintained daily and monthly reports tracking demands and guaranteed no-show billing.utilized aptec computer for inputting group booking and lists.
1986-1987 walden hotel,walton,ks
sales associate
assisted customers.maintained stock.opened/closed shop.tracked best selling novels,and made recommendations to customers.
1983-1985 bethel college,north newton,ks
secretary
responsible for general clerical duties.resolved inquiries.assisted in locating guest speakers.
education
bethany college,lindsborg,ks
bachelor of science;sociology,1983
preferences
furnished upon request.
candidate's customer relations and administrative skills,essential in the hotel/hospital
education is de-emphasized because candidate's work history is strong.
