染雾英语投诉信 篇一
Dear Sir/Madam,
I am writing this letter to express my disappointment and frustration regarding the recent experience I had at your establishment. I hope you will take the time to address my concerns and make the necessary changes to improve your service.
On the evening of [date], I visited your restaurant with my family for a special occasion. However, our experience was far from satisfactory. Firstly, the service was extremely slow. It took more than 30 minutes for someone to take our order, and even longer for our food to arrive at the table. This delay not only disrupted our evening but also caused great inconvenience to us and other diners.
Furthermore, the quality of the food was subpar. The dishes we ordered were either undercooked or overcooked, and the presentation was far from appealing. The taste was bland, and it was evident that the ingredients used were of low quality. This was not what we expected from a restaurant that claims to offer fine dining experiences.
In addition to the poor service and food quality, the overall atmosphere was disappointing. The ambiance was lacking, and the cleanliness of the restaurant left much to be desired. The tables were dirty, and the floor was sticky. It was evident that proper maintenance and cleaning were not being carried out regularly.
I understand that mistakes can happen, but the issues we encountered were numerous and significant. As a paying customer, I believe it is my right to receive a certain level of quality and service. Unfortunately, your establishment failed to meet these expectations.
I kindly request that you take immediate action to rectify these issues. I suggest conducting thorough staff training to improve the service and ensure that orders are taken and delivered in a timely manner. Additionally, it is crucial to invest in high-quality ingredients and improve the overall food preparation and presentation. Lastly, please pay attention to the cleanliness and maintenance of your restaurant to create a pleasant dining environment for your customers.
I hope you will take my concerns seriously and make the necessary changes to improve your establishment. I believe that by addressing these issues, you will not only retain existing customers but also attract new ones. Thank you for your attention to this matter.
Yours sincerely,
[Your Name]
英语投诉信 篇二
Dear Sir/Madam,
I am writing to express my utmost disappointment and dissatisfaction with the recent customer service I received at your company. I hope that by bringing this matter to your attention, you will take the necessary steps to rectify the situation and prevent such incidents from happening in the future.
On [date], I contacted your customer service hotline to inquire about a product I had purchased from your company. However, the representative I spoke to was rude and unhelpful. They displayed a complete lack of professionalism and failed to address my concerns adequately. I was left feeling frustrated and unheard.
Furthermore, when I requested to speak to a supervisor to escalate my complaint, I was put on hold for an extended period. This further added to my frustration and wasted a significant amount of my time. It is unacceptable for a customer to be treated in such a manner, especially when seeking assistance with a legitimate concern.
Moreover, the lack of follow-up from your company regarding my complaint is deeply disappointing. Despite being promised a resolution within a specific timeframe, I have yet to receive any response or acknowledgment of my complaint. This demonstrates a complete disregard for customer satisfaction and reflects poorly on your company's commitment to resolving issues promptly.
I understand that every business may face challenges, but it is essential to handle customer complaints with professionalism and urgency. It is your responsibility to ensure that your customer service representatives are adequately trained to handle inquiries and complaints effectively. Additionally, it is crucial to establish clear communication channels and adhere to promised timelines for resolution.
I kindly request that you investigate this matter thoroughly and take appropriate action to address the issues raised. I expect a formal apology for the poor customer service experience I encountered, as well as assurance that steps will be taken to prevent similar incidents in the future. Furthermore, I urge you to implement measures to improve your customer service department's efficiency and responsiveness.
I hope that you will take my concerns seriously and make the necessary changes to improve your customer service standards. As a loyal customer, I believe I deserve to be treated with respect and receive satisfactory assistance when necessary. Thank you for your attention to this matter.
Yours faithfully,
[Your Name]
英语投诉信 篇三
写投诉信应本着真实的原
英文投诉信格式及范文如下:
Dear ______,
①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).
⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
英文投诉信范文
(Letters of Complaint)
【英文投诉信范文一】
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
【英文投诉信范文二】
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
